Commodity or Simplicity ?
Just had a good chat with Anjo -MiracleBV-YAPP- Kolk, and we got some good soundbytes and possibly a presentation topic:
1st: IT is now a commodity, but that doesnt necessarily mean that IT is more simple.
For business (outsource-)decision makers this means that outsourcing IT to the cheapest provider is means exactly that: Cheap (and nothing else, let alone anything would work as expected - to make anything work is an Extra $$$).
2nd: Ppl are used to app-store style solutions.
We should keep that in mind when building customer faceing systems.
If it doesnt work immediately, the user will simply try to download another app. If there is no friedlier alternative, the user will become very unhappy, and possibly do a Youp[link].
Read the Title again: if you have the choice between "Commodity" and "Simplicity".
Simplicity may work better.